Returns:
We accept returns on unopened, unused, and undamaged items within 30 days of delivery.
To qualify for a return:
The item must be in its original packaging
It must be in its original condition
You must provide proof of purchase (order number or receipt)
Due to hygiene standards, we do not accept returns on opened or used cosmetic products.
To initiate a return, email us at info@lechelbeauty.com with:
We will send you a return shipping label, as well as return instructions on how and where to send your package.
Refunds:
Once we receive your return and inspect the product:
If approved, a full refund (excluding shipping costs) will be issued to your original payment method within 5–7 business days
You’ll receive an email confirmation when your refund is processed
Exchanges:
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us within 3 days of delivery at info@lechelbeauty.com